HAZO WORLD SUPPORT
Clear help, from first measurement to after-sales support.
Choose the stage you are at. We will show you what to check, what information to prepare and the quickest next step.
FIND THE RIGHT HELP
What do you need help with?
Every card below is a working pathway, not just a feature label.
A PRACTICAL PROCESS
Four checks make a custom project easier.
- 1Choose
Confirm the product and options that suit the opening and intended use.
- 2Verify
Check final dimensions, fixing surface, access and electrical requirements.
- 3Receive
Plan unloading, inspect the packaging and keep the product protected.
- 4Install & keep records
Use suitable installers and retain the formal quote, photos and product documents.
COMMON QUESTIONS
Quick answers before you contact us.
These answers cover the questions most likely to delay a custom-made project.
Does HAZO WORLD provide installation?
HAZO WORLD is a supply-only business unless a written quotation expressly states otherwise. Installation, site assessment, fixings and electrical work are not included in the product price.
Do I need final measurements to request a quote?
No. Approximate measurements are enough for an initial discussion. Final manufacturing dimensions and site requirements must be checked before you approve the formal quote.
Is delivery included in the website product price?
No, unless the written quotation says it is included. Freight to your nominated address is calculated separately using the product size, quantity, postcode, access and unloading requirements.
Can I change a custom-made order?
Contact us immediately. A change may be possible before production starts, but cannot be assumed after manufacturing or material preparation has begun.
What should I do if packaging arrives damaged?
Record the condition before unpacking, photograph all sides of the packaging and the shipping label, note visible damage with the carrier where practical, and contact us promptly. Keep the product and packaging until the issue has been assessed.
Can custom-made products be returned for change of mind?
Custom-made products are produced to approved dimensions and selections, so change-of-mind returns are generally not available once production has started. This does not limit rights that apply under the Australian Consumer Law.
How do I start a warranty or product-support request?
Email your order reference, product name, a clear description of the issue, when it began, installation details and supporting photos or video to Info@hazoworld.com.
Where can I find the warranty period for my product?
The applicable product and component warranty terms are stated in your written quotation or order documents. Contact us if you need another copy.
STILL NOT SURE?
Send the basics. We will help identify the next step.
Product · approximate size · postcode · order reference, if you already have one.
